Order
1) How to place order?
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You may place your order through: -
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Hey Bunga's web page, Facebook Business Page @Heybungaflorist or WhatsApp catalogue
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At this juncture, placement of order through website checkout is not available and order confirmation will be completed via phone call or WhatsApp to Hey Bunga's personnel. Place your order via WhatsApp to 011-6520 0140 by providing following information:
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Product Code
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Delivery Date
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Delivery Address
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Sender Name
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Sender Contact
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Recipient Name
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Recipient Contact
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Card Message
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Additional Remarks (if any)
Payment details will be sent to your email or mobile phone and order is confirmed only upon receipt of payment.
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2) What is the cut off time for taking orders?
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Hey Bunga cut off time is 6 PM everyday (Monday – Sunday). At this juncture we do not provide same-day delivery service (unless exceptionally arrange and agree by Hey Bunga management) and you are encouraged to on best effort place order at least 3 days before. Shall your order is place after 5 PM today, the order will be considered as tomorrow’s order and the delivery will be completed the following 3 days.
3) Can I change my order details after placement of order?
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Any changes in delivery details such as location address, recipient name or card messages etc, shall be made at least 8 hours in advance or best effort the day before. Please email us at heybungaflorist@gmail.com or WhatsApp us at 011-6520 0140. We do not guarantee but we will on our best endeavour to accommodate last minute changes.
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4) Can I cancel my order after placement and payment?
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As flowers are perishable products, it is not possible for cancellation or refund once the payment has been made. At level best, a voucher valid for the next 3 months will be issued in lieu of the refund subject to orders pending preparation or delivery with agreement by Hey Bunga management.
5) Can I ask for replacement after receiving my order?
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As flowers are perishable products, it is not possible to make any return or refund unless the product you receive is in very poor condition such as most of flowers wilted or the condition of the product deteriorated to the extent that cannot be defined as flower bouquet anymore.
Shall you encounter severe problem with product received; please notify us immediately via WhatsApp at 011-6520 0140 (with photos) immediately (i.e. within 3 hours upon receipt of order). Free replacement will be considered with timely notification and investigation indicating faulty product originated from Hey Bunga. Request for replacement will not be entertained shall return request is received after 3 hours from product delivery.
Payment
1) What payment methods do you accept?
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Hey Bunga accepts online bank transfer (FPX) from all banks or e-wallets (Touch’nGo and Maybank QR Pay). Please reach us via WhatsApp at 011-6520 0140 for payment details i.e. account number or QR Code.
2) What to do if I encountered difficulties while making payment?
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Please contact us via email at heybungaflorist@gmail.com or WhatsApp us at 011-6520 0140 so that we can assist you further.
3) Is Cash on Delivery available so I can pay upon pickup?
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We only accept payment before delivery as to ensure commitment of buyer and as most of our orders are to be delivered directly to the recipient instead of the buyer, payment upon delivery is not feasible.
4) Can I pick up my order from Hey Bunga premise?
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Pick up from Hey Bunga premise in Kajang or Semenyih is permitted. Please contact us via email at heybungaflorist@gmail.com or WhatsApp us at 011-6520 0140 so that we can advise you further.
5) Can I just walk in and purchase?
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No as Hey Bunga is solely operating as online florist and we do not have any physical store at the moment.
6) What is the cut off time for order placement?
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Hey Bunga cut off time is 5 PM everyday (Monday – Sunday). At this juncture we do not provide same-day delivery service (unless exceptionally arrange and agree by Hey Bunga management) and you are encouraged to on best effort place order at least a day before. Shall your order is place after 5 PM today, the order will be considered as tomorrow’s order and the delivery will be completed the following day.
7) Can I put additional order after my placement and payment?
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Yes you can. Please contact us via email at heybungaflorist@gmail.com or WhatsApp us at 011-6520 0140 so that we can assist you further.
8) I have more than 1 bouquet of flowers with each to be delivered to separate locations, how should the order be placed?
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We advise you to place all different location bouquet separately as delivery fee is to be calculated as per trip basis. Separately, delivery of more than 1 bouquet to same location could be completed with the single location trip fee.
9) How would I know the delivery cost of my order?
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As we encourage only single checkout platform via WhatsApp, cost of delivery will be advised by Hey Bunga upon inquiries prior to order placement as we retrieve the costing information from the outsourced third party logistic provider.
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10) Is there allowance for customized flower bouquets upon request?
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We will on best effort attempt to satisfy all additional request/s. For simple requests like changing the colour of the flower from say, red to white, please input in the remarks section and we will try to accommodate the request subject to availability and changes in price. For more complex request, we encourage our respectful client to contact us at least 1 week before the delivery date.
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11) Can I request for specific delivery time range?
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Under normal circumstance, we will ensure delivery of your order on the same day. Specific delivery time range, if requested, may be accommodated exceptionally with additional surcharge of RM10 per order. Nevertheless, please be made to known that Hey Bunga do not accept delivery request beyond 8PM.
12) What if I know that my recipient is departing from the delivery address soon?
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Please notify us immediately via WhatsApp at 011-6520 0140 so that we can advise you on the location of our third party logistics provider and the estimated arrival time of the latter. Where permissible, we will contact the recipient for the best arrangement.
13) Can I request for additional gift to be delivered alongside the hand bouquet?
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Yes, Hey Bunga is delightful to serve your additional gift request. We will on best effort attempt to satisfy all additional request/s subject to gift availability and viability. Please take note that the additional customization will attract additional costing to the original bouquet pricing that will be advised by Hey Bunga to you prior to your order placement.
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14) Is recipient’s contact number essential?
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Yes. Collection of receiver’s contact number is to ensure problem free delivery process as the logistic provider may be required to contact the recipient in the event of inaccessibility to the recipient location due to building security restriction or unavailability of recipient at delivery location. Please state your request in the remarks column shall you intend to make the delivery a surprise and Hey Bunga will be on best effort ensure the same.
15) Can I request for surprise delivery?
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Hey Bunga will be on our best effort to ensure priority on the surprise factor request and you may attempt to input your contact information (instead of the recipient).
16) Will my delivery late?
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Hey Bunga will be on our best effort attempt to deliver your order within the date requested. Late delivery, if any, may be due to uncontrollable factors such as flood, heavy storm, heavy traffic, accidents etc in which we shall notify you in advance. We are apologetic and seek your understanding on the matter.
17) Can I track my order?
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Yes you can track your order as Hey Bunga engages third party logistic provider for the delivery and you will be updated via message to your mobile phone once delivery begins and attended.
18) Can I collect the bouquet 1 day before I pass it to ultimate recipient?
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Yes you can pre collect your bouquet. However, Hey Bunga will not be held responsible on the condition of the flower bouquet as the product is surrendered to you. No replacement will be permitted the following day as the responsibility is solely on you and please be reminded to place the bouquet under ventilated area and to avoid heat or sunlight.
19) When is peak period and when should I place my order for delivery during peak period?
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Peak period is normally associated with festive dates such as Christmas, Valentine’s day, Mother’s day, Father’s day, Chinese Valentine’s day etc. Order shall be placed in advance by 2 weeks before the delivery date as delivery is limited by availability of materials and the capacity of Hey Bunga.
20) What if there is inaccuracy in bouquet delivered?
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Please contact us or WhatsApp us at 011-6520 0140 immediately so that we can assist and arrange the necessary.
21) I need to return and apply for refund for my purchase?
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Generally Hey Bunga will not accede with the request without strong valid rationale as all flowers are well inspected and packaged prior to delivery. Please notify us shall you receive severely conditioned bouquet such as most of flowers wilted that is defined as the extent that cannot be defined as flower bouquet anymore. We appreciate your feedback and will revert to you after our investigation.
22) What happen if my recipient refuses to take up the delivery?
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Despite on best effort to ensure delivery, Hey Bunga is not responsible for any refusal of recipient to take up delivery. There will be no refund as the flower bouquet been completed with delivery performed.